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WHEN WILL I RECEIVE MY ORDER?

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

Kindly note that orders placed after 11:00 am (EST) are not guaranteed to be shipped the same day. Packages are not transported nor delivered on weekends and local public holidays.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Daniel Wellington’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to reach out to us if you have any questions about your order's status. We're happy to help!


CAN I CHANGE MY DELIVERY ADDRESS?

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

In order to help you further, we would really appreciate if you could provide us with the following information :

- First and Last name,

- Company name (if needed),

- Street name and number,

- Zip code and City,

- Country,

- Phone number and Email Address.

 

Please be aware that an address change will delay the delivery time. Daniel Wellington cannot be held responsible for any delay in delivery due to an address change requested by a customer.


WHAT IS YOUR EXCHANGE POLICY?

Kindly observe that we do not offer a direct exchange service.

In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience.

Please note you must send back the item(s) you wish to have refunded within 30 days of receiving it. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for a refund to be made; product(s) cannot be returned to a local retail store.

If you have paid or received customs fees for the item(s) you wish to return, please contact your local UPS office for information on how to receive a credit or refund, respectively.

Additionally, the offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. However, your new order must be placed within 30 days of the original order’s date-of-purchase in order for the same promotion to be honored. Please contact us for further information; we’re happy to assist you!

 

*Kindly note that items marked as 'Final Sale' will be excluded from our normal return policy and will NOT be eligible to be returned or exchanged".


WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Daniel Wellington accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, PayPal as well as various other local debit cards and invoicing options.

All available payment options for your area will be displayed at the checkout page once you have entered the country of delivery.

HOW DO I KNOW WHETHER MY DANIEL WELLINGTON IS AUTHENTIC?

To ensure the authenticity of a Daniel Wellington timepiece, it must be purchased directly from our website or from an authorized Daniel Wellington retailer.

If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorized third party vendor on Amazon, there is a risk of receiving a timepiece that is counterfeit, used, or defective.


WHAT IS NOT COVERED IN THE WARRANTY?

The Daniel Wellington Warranty does not cover:

Defects and damages due to loss, theft, fire, water, or a natural disaster
Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
Failure or damage caused by unjustifiable repair or modification
Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
Battery, wristband, crown, or crystal/glass
Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorized third party vendor on Amazon, there is a risk of receiving a timepiece that is counterfeit, used or defective.

Daniel Wellington does not honor any warranty claims that are not accompanied by the original documentation. To obtain a repair or replacement under this limited warranty, you must ensure that the authorized retailer, from where the timepiece was purchased, has appropriately filled in the warranty card.